Frequently Asked Questions
What YOU should know about CodeRED®
Emergency Notification System
Question: What is CodeRED®
and why is it important to me?
is a new Kane County service by which County and municipal officials can
notify local residents and businesses by telephone about
emergency situations or critical community alerts. The system is
capable of sending messages only to people affected by a
particular situation, or, in the case of a widespread emergency
like a tornado, to the County’s entire population.
The speed of the CodeRED®
system (up to 50,000 calls per hour) is so great that the County
is able to send a message to affected households almost as
quickly as County officials become aware of the situation.
Question: Does this mean the County will be calling me
No. Kane County respects your privacy. CodeRED®
will be used only when situations arise that you should know
The system will be used to send messages only to those residents
who are directly affected by a particular emergency or disaster.
will call only you and your neighbors to
deliver that very important health advisory.
If there is a county or regional
emergency such as a tornado, all Kane County
residents could be called and kept up to date on developments.
Question: For what kinds of situations will CodeRED®
Amber alerts concerning a
missing child or adult, law enforcement emergencies, sexual
offender/predator alerts, hazardous material spills are examples
of the types of situations that residents/businesses could be
Question: Why do I need CodeRED®
when I have radio and TV to keep me informed?
is an additional measure of safety the Kane County Board
believes all of our residents need and deserve. If power goes
out, you may not be able to depend upon radio and TV. However,
because telephone lines are self powered, the County can
continue to keep you informed through messages delivered by CodeRED®.
Even if you have power, CodeRED®
will probably be able to reach you with important information
faster than TV and radio stations can put it on the air. That’s
direct connection between you and Kane County officials.
And unlike some severe weather events, many emergencies occur
without advance warning. In such cases, you may have no reason
to turn on a TV or radio. That’s when CodeRED®
can help County officials alert you immediately and advise you
to take appropriate action.
Question: I have a cordless phone, and it does not work when the
power goes out. How is the County going to be able to contact
There are two ways you can continue to receive telephone
messages from the County through CodeRED®:
sure you have at least one working corded telephone and
ensure the ringer is turned on.
“Residential Data Collection” signup form gives you the
option of filling in both a
Primary Phone number
an alternate phone number. You can fill in the
Alternate Phone number
blank with your cell telephone number, or you can make it
your Primary Phone number if you wish.
Entering an alternate phone number will cause
your primary and alternate phone numbers to be called. Of
course, no form of communication is guaranteed to remain in
operation under severe conditions. CodeRED®
widen the safety margin by offering County residents another new
and powerful means of learning about vital.
Question: Will CodeRED®
leave a message on a machine?
will leave a message on a machine or on voice mail. Depending on
the time of day, calls may go to answering machines. Part of the
solution is the patented ability to recognize answering devices
and leave the message completely in one pass.
Question: What happens if the line is busy?
If the line is busy,
tries it again after cycling through the calls. Until it
delivers a message to either a person or answering device it
will try three times with the exception of a 'no answer' which
it tries once.
Question: Do I have to pay extra for CodeRED®
is entirely paid for by Kane County.
Question: Does the County have my telephone number, or do I have
to sign up to receive CodeRED®
We strongly encourage you to sign up for CodeRED®.
After all, you are the most reliable source of information about
how to reach your household by phone.
If you have moved or changed your telephone number recently, you
should definitely sign up for CodeRED®
service or update information you have already provided. Any new
information you supply will automatically replace old
Question: How do I sign up for CodeRED®?
The home page of the Office of Emergency Management,
has a link to both the CodeRED®
Residential Data Collection Form as well as the CodeRED®
Business Data Collection Form, which is completed online. This
is the quickest, easiest way to sign up because the information
you supply will immediately update the County's CodeRED®
telephone number database.
If you do not have access to the Internet, you can call the
Office of Emergency Management at 630-232-5985 and give your
information directly to them.
Question: Can I arrange to have CodeRED®
call my place of business?
Yes. Go to the Office of Emergency Management’s website at
www.kcoem.org and click on the
link. When the Residential Data Collection form opens, click on
button labeled “Click to Switch to Business Data” and fill in
Please note that emergency calls can only be delivered to a
Automated attendants will disrupt the process and calls will not
If you have any further questions about CodeRED®,
please call the Kane County Office of Emergency Management at